MICRO-MOMENTS ADVERTISING:

Success through ease of use

Micro-moments

What is it?

These days consumers’ lives can be described as being divided into a series of micro-moments, each of these micro-moments can inspire a real-time action motivated by a specific intention.

A micro-moment is a moment when a consumer uses a mobile device to get information, in that moment, on an immediate or future purchase.

As a result of this consumer behavior, you can track how a user navigates your mobile app and gather insightful information, which can then be used to target customers during their micro-moments. The goal is to obtain their permission to send them future notifications.

“Want to know, want to go, want to do, want to buy.”

Why ?

For businesses, the challenge is to respond in a way that best meets consumer expectations.

To do this, as a business, you must:

• Know the best time to provide a consumer with supplemental information.

• Know when a consumer wants to buy.

• Optimize your website for ease of navigation across all devices, for a better user experience.

• Track every stage of the consumer online buying process.

How ?

The key is, then, to optimize your app and your website in order to provide the accurate information that Internet users want.

PROPOSED STRATEGY

The IDEA cycle is a strategy with 4 steps:

• • Identify: Identify the user’s needs (where, what, when, why, and how).
    • Design: Design the content of your app and how a user interacts with it.
      The key here is simplicity.
      • Engineer: Engineer your app for the user’s expectations while keeping in mind the desired response.
        • Analyze: Analyze your results. The goal is to convert a visitor into a buying customer, so it is important to grab and hold the consumer’s attention while encouraging customer loyalty.

What marketers can do during micro-moments:

• Make it easier for an impulse moment to become a buying moment.
• Establish contact and maintain a relationship with your customer.
• Highlight your presence to enhance your visibility and reputation.
• Push your customers to take action by creating alerts and notifications.

Examples:

• WTSO sends a notification that sounds like glasses clinking in a toast to announce a new wine on promotion.
• Your watch can tell you that you are about to be late for an appointment.
• Notify your customers that they need to take action soon, like Nike does when their customers’ shoes wear out.
• Sephora tells you when you’re near a store that is offering benefits.

PERFORMANCE

At Index we offer you complete optimization of your website that will convert your visitors into buying customers.
According to a before/after analysis, done following optimization of our clients’ websites, you will be able to increase your conversions by 15% by adding micro-moments.