Are there hidden fees involved in the contract?
No, all costs associated with our services will be specified in the contract. Upon completion of a needs analysis, we submit a quote to the client for the requested services. The client then has the time to study the proposed contract and to take a fully informed decision to employ our services or not. The contract also stipulates that the client will always be informed beforehand in the event of additional fees.
Do you accept payment by credit card?
Yes, we accept payment by Visa, MasterCard, and American Express.
What other methods of payment do you accept?
We accept payment by cheque or by PayPal. We also accept cash.
Do you have a price list posted on your website?
No, we do not post a list of prices on our website.
The reason is that each client has particular needs and a particular budget. Clearly, one price list cannot apply to every one of our clients. To get a quote, contact us by phone or email. We will tailor a proposal to meet your needs.
Do you bill by the hour?
No, depending on the contract we generally prefer to charge per project. That is, we propose a fixed price for each project.
Do you offer technical support?
Yes, we offer technical support during our opening hours. That is, from 9 a.m. to 6 p.m., Monday through Friday.
Do you offer guarantees on your services?
Yes, for SEO:
In the case of client dissatisfaction, if none of the client’s keywords is positioned on the first page of search engine rankings at the end of 6 months, the SEO service will be free of charge until one of the client’s keywords does appear on the first page of a search engine ranking. However, the maximum period for a free SEO service is 6 months.
What services do you offer?
Here is a quick list of services our agency offers:
- Search engine optimization (SEO)
- Website optimization (IndexSEO)
- Google AdWords
- Facebook Ads
- Building websites, with or without a CMS
- Mobile website design
- Social media strategies
- Web marketing training
- Media placement
What is the Client Intranet?
Because our clients are also our partners in carrying out the mandate entrusted to us, the Client Intranet is an online source, protected by a password, for the tools and materials necessary for the management of the project. The Client Intranet also includes a link to the Customer Support Portal, a tool for tracking requests for support.